FAQ

Is it necessary for me to register an account in order to buy an item?

No, however by creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

- keeping track of your order's delivery status
- changing or canceling the order
- using your previous purchase history to become eligible for a Loyal Customer's discount

Which shipping providers do you use?

We use the Australia Post e-Parcel Service for most of our orders.

- e-Parcel - Standard
- e-Parcel - Express
- e-Parcel - International

How long it will take to receive my order?

Depending on the service you use and your location from the day we dispatch.

- e-Parcel Standard ( Australia Wide ) 3 - 5 business days metropolitan - (additional time for regional locations)
- e-Parcel Express ( Australia Wide ) 1 business day for Metropolitan, 1-3 business days for all other locations
- e-Parcel International - Approx times will be indicated in checkout depending on your lnternational location
- once your order has been dispatched we no longer have any control over the shipment and all inquiries should be made through Australia Post before contacting us.

Where is DDC Australia located?

DDC Australia is located in Melbourne Australia. We have a working factory and manufacture many of the items that you see in our online store.

Do you offer any wholesale pricing?

Yes, DDC Australia currently wholesale many items to many industries Australia Wide.

What else does DDC Australia Manufacture?

We design, make & supply for such a diverse group of industries we pride ourselves on our ability to produce a huge variety of textile products. With a highly skilled and motivated team here at DDC we enjoy the challenge of creating new and interesting items as well as our standard stocked items. Some of our items include:

-Our signature Ripstop Laundry Bags available in 15 colours.
-Trolley covers, Theatre Boots, Patient Slide sheets, Surgical gowns, Mesh Bags for hospitals.
-Bag shorteners/slings for both hospitals & nursing homes.
-T-Shirts, Pouches, Packs, Specialised military goods for Army/Disposal stores.
-Rain jackets, Ponchos, Over-Trousers, Groundsheets for Camping & Outdoor businesses.
-Webbing straps sewn with/without buckles and/or hook and loop - all sizes and widths for the military, mining & medical industries.
-Foam mattresses for the caravan industry and also other foam products including seat cushions for the events industry.